Technical Support Specialist

McKinney, Texas
Customer Service
01-02-2018
Texas
Depends on Experience 
Full Time

Technical Support Specialist and Product Support

EON Applications, Inc. is an industry leader of Cloud-based Applicant Tracking and Talent Acquisition software solutions. We develop and market solutions for both small to mid-size organizations across a wide variety of industries.

As a member of the team, you will provide technical and customer product support.  Our ideal candidate is motivated, energetic, eager to learn, and seeking career advancement.

Responsibilities

  • Help customers solve technical issues via the help desk/GoToMeeting/Phone/Chat.
  • Determine if issues reported by customers are system bugs or misconfigurations.
  • Write knowledgebase articles for internal and external use.
  • Assist with new and existing account setup and configuration.
  • Build strong positive relationships with our customers.

Qualifications

The ideal candidate will have the following attributes:

  • Genuine passion for helping people.
  • Solid interpersonal skills (written and verbal).
  • Demonstrated abilities to solve problems.
  • Familiarity with HTML and CSS with the ability to customize and build CSS.
  • Familiarity with relational databases such as MSSQL.
  • Awareness how web pages are constructed.
  • Strong desire to learn new skills.
  • Able to prioritize efficiently.
  • Desire to make work fun and enjoyable.